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Curious Cat Management Improvement Library - Dictionary

Quality Function Deployment - complex (and powerful) tool/process to match voice of the customer with the voice of the process. See the online resources shown below for details.

Related Terms:

Voice of the Customer and Voice of the Process.

Online Resources:

QFD: Past, Present, and Future, Yoji Akao, Asahi University, 1997.
QFD for Service Industries: From Voice of Customer to Task Deployment, by Glenn Mazur, 1993.
The QFD Institute
Quality Function Deployment at the University of Sheffield.
Quality Function Deployment - presentation slides by John Weisz, 2000.
Virtual Product Development - Using the Internet as a Communication Platform for QFD by Georg Herzwurm and Sixten Schockert.
Jurassic QFD by Glenn Mazur and Andrew Bolt, 1999.