The Deming Videotapes parallel the content of his landmark book, Out of the Crisis, and are ideal for those wishing to see and hear Dr. Deming deliver his powerful lessons for quality improvement and transformation of management.

Introduction
Biographical profile of W. Edwards Deming, his life and work
Chain Reaction of Quality
Why productivity increases as quality improves
Production viewed as a system
Example: improved operational definitions
The System: Common and Special Causes of Trouble
Lesson of the Red Beads
Definitions of Common and Special Causes of variation
Example: bad thread in shoe factory (Common Cause)
Three examples of Common and Special Causes of trouble
Distribution of Common vs. Special Causes
A list of possible common causes

The 14 Points for Management
Dr. Deming's 14 Points for Management for improvement of quality, productivity, and competitive position
Application to manufacturing and service organizations
The role of statistical methods
In-depth presentation of Point 1 through 14

Uses of Control Charts
Introduction, history, and purpose of control charts
Principles for control chart development
Learning to use control charts
Example: filling orders in a mail order house
Advantages of a process in statistical control
New Principles of Training and Supervision
A new definition of supervision
Example: blaming workers for defects
The role of statistical control in employee training
The problems with ranking people on the job
Diseases and Obstacles
Introduction to the Diseases of Management and Obstacles to Success
Relationship to the 14 Points for Management
In-depth presentation of the Diseases and Obstacles

Quality and Productivity in Service Organizations
Definition of service organizations
Examples: problems in payroll and purchasing departments
Example: reduction of mistakes in a bank
Suggestions for reducing paperwork mistakes
Quality and the Consumer
The consumer as the judge of quality
The Triangle of Interaction
Loss of business from a dissatisfied customer
Consumer research
The Deming Cycle of Continuous Improvement