Glossary
Brainstorming
Histogram
Pareto Diagram
Statistical Process Control
Our library showcases hundreds of selected articles, reports and handbooks on a wide range of topics including: Deming, Six Sigma, Quality Management, Statistics, Process Improvement and System Thinking. We provide topical centers on: Deming, Statistics, Six Sigma, Community Quality and the Public Sector. In addition we offer job listings, event calendar, dictionary and bookstore.
We welcome any comments or suggestion on our aim or the usefulness of our guides. Joy in work and joy in life may seem like lofty goals (and undoubtedly to many idealistic and unrealistic goals). We have devoted a great amount of time to this guide and would not have done so without the instances we have seen of the joy successful adoption of these ideas have brought to those we know.
Also we have seen great need in the world for better living conditions from Kenya to England to Thailand to Washington DC. Realistically we believe many people want nice houses, good food, indoor plumbing, telephones, roads... We believe the adoption of the management improvement ideas presented here can help give people joy in life by providing excellent products at affordable prices. Obviously material wealth is not everything we also believe the adoption of the management improvement ideas presented here can help our governments reduce crime, improve education, maintain the infrastructure (roads, phones, utilities), maintain a safety net and basically do a better job providing the citizens what they want.
We also know that most changes within organization don't result in any significant improvement. Our hope is that our efforts will help those who attempt to improve succeed. Thus giving them the courage to adopt more of the ideas explored in the guide. Over a long period of time the ideas presented by visionaries like W. Edwards Deming, Russell Achoff, David Langford and Peter Scholtes will penetrate our organizations thus making the workplace a more joyful place.
If you think this is all a bunch of hogwash, we hope you can put aside those feeling for long enough to examine the guide. We feel the guide can help you help your organization improve productivity, deal with its chronic problems, reduce waste, improve customer satisfaction even if you find our aim misguided. We take the "successful adoption of management improvement" piece of our aim very seriously and are focused on solutions that can work now in the organizations we all live in. While the biggest payoffs for our organizations will take fundamental shifts in thinking (and thus won't likely happen at first) we don't want to sit idly by until then.